Privacy Policy

Last updated: 14 July 2026

Beehive Lock & Security Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why, and how we look after it.

Who we are

Beehive Lock & Security Ltd, based in Welwyn Garden City, Hertfordshire, providing locksmith and security services across Hertfordshire and surrounding areas.

Contact: info@beehivesecurity.co.uk | 07361 617577

What information we collect

We collect information you give us directly, including:

Name, address, phone number and email address
Details of your enquiry, booking, or the property/lock issue you contact us about
Payment and invoicing details needed to bill for our services

We do not knowingly collect information from children, and our services are aimed at adults.

How we use your information

We use your information to:

Respond to enquiries and provide quotes
Arrange and carry out bookings and callouts
Issue invoices and process payment
Meet our legal and accounting obligations
With your consent, follow up for reviews or send occasional updates about our services

Our legal basis for this processing is performance of a contract (or steps to enter one), our legitimate interest in running the business, and — for marketing — your consent, which you can withdraw at any time.

Sharing your information

We do not sell your data. We only share it where necessary, for example:

With our website host (Wix) and email provider, to operate our site and communicate with you
With payment or banking providers, to process invoices and payments
Where required by law, HMRC, or to protect our legal rights

Cookies

Our website may use cookies to help it function and to understand how visitors use the site. You can control cookies through your browser settings or via any cookie consent banner shown on the site.

Note: confirm what Wix's cookie/analytics setup actually collects on your site (Wix Analytics, Google Analytics, etc.) and adjust this section to match — I can't see your site's tracking configuration from here.

How long we keep your information

We keep personal information only for as long as necessary to provide our services, meet legal and accounting requirements (including HMRC record-keeping rules), and resolve any disputes, after which it is securely deleted.

Your rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where applicable
Object to or restrict certain processing
Withdraw consent for marketing at any time
Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your data

To exercise any of these rights, contact us at info@beehivesecurity.co.uk or 07361 617577.

Keeping your information secure

We take reasonable technical and organisational steps to protect your personal information against unauthorised access, loss, or misuse.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.